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Frequently Asked Questions

If you can’t find the answers you’re looking for – please contact us by e-mail or let us know in the chat.

How does REBELOUP create custom sizes using AI?

At REBELOUP, we've perfected the art of finding your perfect fit effortlessly. No need for measuring tapes, selfies, or guesswork! Simply provide us with 6 key data points and your fit preference. Our AI-powered algorithm, fueled by millions of body scans and extensive studies, accurately analyzes your inputs to determine your precise measurements. By combining this information with product specifications, we deliver a personalized and accurate size recommendation. 

How long does it take to receive my threads?

At REBELOUP, we believe that customization shouldn't mean waiting forever. That's why we strive to have your one of a kind threads completed and delivered to you within just 14 days.

What happens if my new threads don't fit?

At REBELOUP, we want to ensure a proper fit for the items you order from us. That's why we offer a Fit Guarantee for your first order. If your items don't fit as expected, simply reach out to our customer service within 30 days of receiving your product and provide us with the following details: Email address used for the purchase, order number, customer name, product name and reason for the claim. We'll gladly assist you in adjusting the size and do a remake for you, at absolutly no extra cost.


The Fit Guarantee is valid for your first garment (or order) in each product category (e.g., your first shirt, your first t-shirt, your first polo, your first shorts, etc.) and can only be used once in the same product category. If a customer has already used the guarantee once for a specific type of product but wishes to make further size adjustments, they are encouraged to contact our customer support for fit/sizing advice.

Where does REBELOUP produce?

Our production takes place in China, where we have established partnerships with trusted manufacturers who share our commitment to quality and ethical production practices.

How does REBELOUP produce?

We follow a made-to-order model, meaning we only produce garments once you place your order. This eliminates overproduction, minimizes waste, and ensures that you receive a truly unique item made just for you. By embracing this production approach, we're able to offer frequent new designs and bold styles without compromising the environment. We're here to feed rebels like you with a constant supply of fresh and daring fashion choices all year round."

How does the referral code work?

Every registered rebel gets a unik referral code. Share it with your friends, colleagues, or followers, and they'll score a rebellious 30% off their first order. In appreciation of your rebellious influence we'll slide kr 50,- into your account for every new rebel using your code. This credit can be used as a discount on your next purchase. You can always find your unique referal code in your profile under my-rewards. To share your code, simply copy and paste it wherever you want.

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Sizechart

Compare an item you own to our detailed measurement chart using our instructions below.

All measurements are garment measurements - take them on the garment lying out flat, not on the body. Please note actual garment measurements can vary +/- 1cm

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